Top-ups purchased on this platform add credits to your wallet balance. Credits are a prepaid allowance for using billable features of the service (such as Speaking Practice questions beyond your free daily allowance) and are not a purchase of physical goods.
Credits that have not yet been used may be refunded, at our discretion, within 10 days of purchase, provided the credits have not been spent. To request a refund of unused credits, email support@mydoctor.ltd with your registered account details and the payment reference.
Once credits have been spent on a question, session, or other billable feature, that portion is non-refundable, as the service has already been delivered.
If a payment is deducted by Cashfree but credits are not added to your wallet within a reasonable time (please allow 1–2 minutes, as top-ups are confirmed via webhook), or if you are charged more than once for the same top-up due to a technical error, contact support@mydoctor.ltd with your payment reference and we will investigate and correct the balance or process a refund as appropriate.
Approved refunds are issued to the original payment method via Cashfree and may take 5-7 business days to reflect, depending on your bank or payment provider.
If the service is unavailable for an extended period due to a fault on our side, we may, at our discretion, credit your wallet or extend your free-usage window rather than issue a cash refund, unless you request otherwise.
For any refund request or payment issue, email support@mydoctor.ltd. Please include your registered mobile/email and the Cashfree order reference where possible, to help us resolve your request quickly.