Privacy Policy

Neuro Care India — Clinical Intake System · Policy version 2026-04-10.1

1. Who We Are

Neuro Care India ("we", "us", "the platform") is a clinical decision support platform that helps registered medical practitioners conduct structured patient intake, generate AI-assisted clinical reasoning, and refer patients within a network of specialists. Our Data Protection Officer can be reached at dpo@neurocareindia.in.

2. What Data We Collect

From doctors who register

• Full name, medical qualification, speciality (if applicable)
• Contact information: phone number, email address, city
• Clinic / hospital address (optional)
• Medical registration number (optional)
• IP address and user agent at the time of registration and consent (for legal evidence)

From patient records entered by doctors

• Patient name, date of birth, gender, contact details
• Clinical history, symptom descriptions, examination findings, vital signs
• AI-generated provisional diagnoses, treatment plans, prescriptions, and referral notes
• Any uploaded reports, images, or attachments

3. Why We Collect It (Purposes)

We process data only for the specific purposes you consent to during registration:

• Platform use — operating the AI clinical decision support tools
• Patient data processing — storing and processing patient records on the doctor's behalf
• Referral network — sharing patient records with specialists when the doctor creates a referral
• Communications — sending platform updates, security notices, and clinical alerts
• Analytics — anonymised usage statistics for platform improvement

4. How We Store and Protect Data

• Patient records are stored in an encrypted database accessible only by authenticated doctors
• Each patient is assigned a unique lifelong code (NCI-YYYYMMDD-XXXXX) for traceability
• Access is restricted to the registering doctor and any specialist they explicitly refer the patient to
• All AI processing is done via secure APIs; raw responses are cached server-side for cost efficiency
• Backups are encrypted and retained for disaster recovery only

5. Your Rights Under the DPDP Act 2023

As a registered doctor, you have the following rights:

1. Right to access — request a copy of all data we hold about you
2. Right to correction — correct inaccuracies in your registered information
3. Right to erasure — request deletion of your account and associated records (subject to legal record-keeping requirements)
4. Right to withdraw consent — withdraw any of the consent purposes at any time via your consent receipt
5. Right to grievance redressal — escalate concerns to our DPO or to the Data Protection Board of India

6. Consent Receipts

When you register, we generate a unique Consent Receipt with a permanent URL (e.g. NCC-XXXXXXXXXXXXXXXX). This receipt records exactly what you consented to, when, and from which IP address — providing legal evidence of consent as required by the DPDP Act. You can view, download, or withdraw this consent at any time using the link in your registration email.

7. Sharing With Specialists

When a GP creates a referral within the platform, the referred specialist gains access to the patient's full visit record (history, examination, AI-generated provisional diagnosis, vitals, attached reports). This sharing is performed only on the explicit action of the referring doctor and is logged in the referrals table.

8. AI Processing Disclosure

This platform uses large language models (Anthropic Claude) for clinical decision support. AI-generated outputs are clinical decision support only — they do not replace the doctor's clinical judgment. All final clinical decisions remain the responsibility of the registered doctor.

9. Cookies and Sessions

We use browser sessionStorage to keep doctors logged in during a session. We do not use third-party tracking cookies or behavioural advertising trackers.

10. Children

This platform is intended for use by registered medical practitioners. Patient records may include minors, who are processed only under the doctor's clinical responsibility and the lawful basis of providing healthcare.

11. Changes to This Policy

When this policy is materially updated, the policy version is incremented. Existing doctors will be prompted to review and re-consent on their next login. The current policy version is shown in the metadata at the top of this page.

12. Contact

For any privacy-related queries, contact our Data Protection Officer at dpo@neurocareindia.in.